N
The Daily Insight Hub

How do I contact Dr Martens customer service?

Author

Rachel Davis

Updated on January 16, 2026

00 44 18008106673
Dr. Martens/Customer service

Where are Doc Martens shoes from?

England
Yes, there’s still a “Made in England” label on some Dr Martens – but today only 2% of its shoes are manufactured in England, with everything else moved to Asia.

What countries are Doc Martens sold in?

Their footwear is distinguished by its air-cushioned sole (dubbed Bouncing Soles), upper shape, welted construction and yellow stitching. Dr Martens’ design studio is in Camden Town, London; the manufacturing is in the UK, China, and Thailand.

Do Dr Martens have a guarantee?

We offer a one year warranty against manufacturing defects for items purchased from our official online store or retail locations. Unfortunately items purchased outside of this period are not covered under our guarantee. We are sorry for any disappointment on this occasion.

Can I cancel a Dr Martens order?

Orders are immediately sent to our warehouse for processing. Once an order is placed, we are unable to cancel or change your order. Please make sure you’re happy with everything before you confirm your order at the checkout page.

Why are Dr. Martens so uncomfortable?

If the shoe feels immediately uncomfortable when you try it on, especially in the width, it is too small. Doc Martens only come in whole sizes. The official website recommends sizing down if you normally take a half size.

What makes Doc Martens so special?

He invented a special air-cushioned sole, later enlisted the help of an engineering friend, and went into production. The boots’ comfort made them particularly popular with older women, according to the company. At first, 80% of the sales were to women over the age of 40 who wore them for harsh outdoor work.

Why are Dr Martens so expensive?

Doc Martens boots, though expensive, make up for their price point in their record durability. Doc Martens goes in-depth to make sure their shoes are made with the most high-quality materials, and through rigorous methods of production, they create boots that’ll last you for many years to come.

Should Doc Martens be tight or loose?

The boots should feel tight but not uncomfortable! If the boot feels uncomfortable when you try it on, especially in the width, then it is too small. Docs will soften and stretch as you wear them in!

How long do Dr Martens take to break in?

3-6 weeks
How long does it take to fully break in Doc Martens? On average, it takes 3-6 weeks to fully break in your docs. It can be sped up by using heat techniques or wearing them with socks to increase the break in period. However, while they may be wearable, the full break in period will come at around 3 weeks.

Where can I get Dr Martens boots in South Africa?

Dr martens boots now available on just get this number call or whatsapp 0731994243 we do courier anywhere in south Africa Dr martens boots now available on just get this number call or whatsapp 0731994243 we do courier anywhere in south Africa …

Where can I buy Doc Martens in the UK?

If you’re interested, solovair is the Doc Marten UK factory producing boots under their own brand now. I.e. Doc Martens quality without the DM logo. Obviously they don’t have shops here. But if it’s the quality you’re after, rather go fo Solovair. That is a real shame. I have a pair of Doc Martens that are still going strong from 1994.

How big is a Dr Martens spike boot?

Destashing my Dr Martens Air wair Women’s Spike boot, she’s a size 6. Very good pre loved condition (no box) !! I love it but don’t have the patience to stretch it out, I purchased a Virginia leather one which is much softer Reduced R1800, excluding courier costs I’m based in Durban …

Is the Dr Martens store in Rosebank still open?

The Dr.Martens store in the Rosebank mall is still open, I walked past it today. In the mall, upper floor, near the central escalators. People in the store buying stuff, new headwear range, etc. ???