How do I contact EPPICard Customer Service?

For all questions related to the California Debit Mastercard® cardholders should call the Customer Service toll free number at 1-877-777-1617; TTY: 1-877 411-6119; International Calls: 210-331-2268.

How do I get a live person at EPPICard?

Login at and sign-up or call the toll-free customer service telephone number (877) 253-3686, TTY 1-855-249-0019.

How do I order a new EPPICard?

How can I get a replacement card if my card is damaged or stolen? Call customer service to status your current card in order to prevent unauthorized use. Customer service will then issue a replacement card that will arrive in 7 to 10 business days.

What bank is EPPICard through?

Wells Fargo Bank, N.A.
Do Not Throw This Card Away! The Debit MasterCard Card is issued by Wells Fargo Bank, N.A. pursuant to a license by MasterCard International Incorporated. MasterCard and the MasterCard Brand Mark are registered trade marks of MasterCard International Incorporated.

How do I speak to a live person at Way2Go?

Way2Go Card™ Right Away Select your Personal Identification Number (PIN) by calling the toll-free number 1-888-929-2460: – Enter your card number when prompted.

How do I order a child support card?

You should call the New York Child Support Debit Card Customer Service Center to request a replacement card: 844-323-7637 ( TTY line for the hearing impaired 866-656-5913 or collect 423-262-1650 outside of the United States).

Why did I receive a EPPICard?

An EPPICard is a prepaid debit card, issued by a state organization to custodial parents, which is electronically loaded with their child support payments.

Can I transfer money from EPPICard to bank account?

You can move money from Eppicard to a bank account to use for various transactions. When you have money in your bank account, you can send money with a checking account number instantly to other account holders of the same bank or make a direct deposit to accounts of other banks.

How do I use EPPICard?

Once you choose to receive money via the Eppicard debit card, the agency will send your debit card to your chosen address. The debit card should reach you within a few days after application. You should then activate the card via an automated voice-response system when you call the number provided with the card.

How do I transfer money from my child support card to my bank account?

With the new Bank of America debit card, you also can transfer funds from the card to your bank account. Sign in at Bank of America’s New York Child Support Debit Card site, go to the Account Summary page, and select the “Transfer Funds” option.