What can debt collectors legally do?
Daniel Santos
Updated on February 14, 2026
If you are dealing with a debt collector, you have protections under the law. A debt collector must not mislead, harass, coerce or act unconscionably towards you. If a debt collector contacts you about a legitimate debt, be cooperative but also expect to be treated professionally.
What actions can a collection agency take?
They can also conduct searches for a debtor’s assets, such as bank and brokerage accounts, to determine a debtor’s ability to repay. Collectors may report delinquent debts to credit bureaus to encourage consumers to pay since delinquent debts can do serious damage to a consumer’s credit score.
What should you not say to a collection agency?
3 Things You Should NEVER Say To A Debt Collector
- Additional Phone Numbers (other than what they already have)
- Email Addresses.
- Mailing Address (unless you intend on coming to a payment agreement)
- Employer or Past Employers.
- Family Information (ex.
- Bank Account Information.
- Credit Card Number.
- Social Security Number.
What can a collection agency do for You?
In other cases, a debt buyer, which may be a collection agency or a law firm, may purchase older debt for a percentage of its value in order to collect on its own. What can a collection agency do?
What happens if you don’t pay a collection agency?
The first is an agency that gets a contingency fee based on how much they are able to collect from you. This type of collector is acting on behalf of the original creditor to collect debt. The more money they collect from you, the higher the fee they earn from the original creditor.
What to do if you get contacted by a debt collection agency?
As soon as a collection agency begins contacting you about a debt, verify the debt before you take any other actions. If you believe the debt is for a different amount, or if you believe you do not owe the debt at all, the process of debt collection arbitration can help you clear the air.
Can a collection agency Send you a letter?
Getting a collection call or letter from a collection agency can be stressful. But knowing what a collection agency can and can’t do when attempting to collect your debt can help you prepare. A few different government institutions and legal provisions monitor the collection industry.