What do you do if that product you purchased is defective?
Isabella Turner
Updated on February 16, 2026
What to do After Buying a Defective Product
- Stop Using the Product Immediately. The moment you realize a product is defective, stop using it.
- Check Your Receipts.
- Return Rejected Goods.
- Contact an Attorney.
How do companies deal with defective products?
A great way to manage defective products is to catch quality issues early before they make their way into the finished goods. Identifying issues before shipping helps you avoid assumptions about product quality—assumptions that can cost you money if you find a significant portion of the order you receive is unsellable.
Can I sue for a product recall?
In order to sue anyone, you have to prove you sustained damages. If you received a notice that a product you purchased is now being recalled and neither you or a loved one have been injured because of the defect, you have no cause of action. …
How do I report a defective product?
You can visit the CPSC Safer Products website and click on the File a Report option. Follow the easy steps as mentioned, provide information required, and complete your report. For more information about how you can file a complaint about a defective product, call the CPSC at 800-638-2772.
What are three types of product defects?
Though there are numerous instances in which a defective product could injure a person, defects that give rise to supplier, seller, or manufacturer liability are categorized by three types of product defects: design defects, manufacturing defects, and marketing defects.
Who is responsible for product recall?
First, the overall responsibility for product recalls should be assigned to one senior executive. It might be the senior vice president for marketing, another senior vice president, or even the CEO, depending on the size of the company, its organizational structure, and its individual circumstances.
What is product liability lawsuit?
Manufacturers and other parties who helped create or sell the product can be defendants in product liability lawsuits because they are liable for the harm a product caused to the plaintiff (the victim bringing the lawsuit).
What happens if you buy a defective product?
Dangerous or otherwise defective products cause injury to countless numbers of consumers each year. If you purchase a product that simply does not perform as advertised, causing no actual injury, then you may be covered by a warranty or at the very least have the option of returning it for a refund or exchange.
How to protect your consumer rights in purchases?
Protecting Against Consumer Rights Violations in Purchases Challenge fees charged by gift cards. Use a credit card when making online purchases. Use the “cooling-off” rule. Ask a retailer to explain their return policy.
Who is liable for defective products in store?
A duty of proper care and products that won’t cause direct harm to consumers is owed by these stores to their corresponding customers. A lawyer should be consulted when seeking compensation from the liable party in these incidents to ensure everything is processed correctly and in a timely manner.
Who is responsible for defects in a product?
Strict Liability: Manufacturers are “strictly” liable for product defects occurring during the manufacturing process, regardless of the manufacturer’s level of care.
