When you return things at store do you need credit you used to purchase?
Sophia Koch
Updated on February 15, 2026
Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law.
What is the return policy for Tillys?
What is Tillys.com’s Return Policy? For online purchases, Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is returnable for a Tillys Store Credit. All sale merchandise ending in .
Do you need receipts to exchange?
Stores often try the “no refund or return without a receipt” line. But where an item fails, shops do not have the right to demand a receipt. A credit card slip or statement or even the say-so of a person who was present when the products were purchased, are legally enough.
Are Tillys returns free?
For online purchases, Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is returnable for a Tillys Store Credit. The original cost of shipping is nonrefundable.
Do you need the card you paid with to exchange?
The card used to buy the item: if the item was bought on a credit or debit card then the refund will usually be applied to that card. If you don’t fancy asking whoever bought the present to get the refund and give you the money instead, you’ll most likely have to make do with an exchange or a credit note.
How long do I have to return something to Tillys?
Within 60 days
Within 60 days of online purchase, Tillys accepts the return of full-priced, unworn, unused, unaltered merchandise, in its original packaging, with tickets & garment labels attached.
Does Tillys let you try clothes?
Can I try on my item(s) before purchasing them? Yes! Our fitting rooms are available for your use.
How can I exchange without receipt?
If you don’t have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You’ll need to show ID to return items without a receipt.
Can a Tillys gift card be used for a refund?
Refunds will be issued in the form of a Store Credit (A Tillys Gift Card), which is valid for the payment of merchandise online or at any Tillys retail store. If making an online purchase, please keep your Gift Card until you have received the item (s).
Do you need to do an exchange at Tillys?
We do not offer exchanges for online purchases. You will need to return your item (s) and place a new order. Or you can visit your local Tillys store for an exchange. Click here to start your return. Does Tillys Provide a Return Label?
When do I get my receipt back from Tillys?
Due to the temporary closure of our stores, we have extended our in-store return period 30 days after your local store reopens. Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is returnable for a Tillys Store Credit.
How do I return an Amazon order to Tillys?
Simply head to a store and bring the item (s), along with your original (shipping) receipt, and the credit/debit card you used when you placed your order. Use our Store Locator to find the Tillys store near you. Afterpay, PayPal or Amazon purchases can be returned online back to original method of payment.