Who do you complain to about credit card companies?
Jackson Reed
Updated on January 22, 2026
The Consumer Financial Protection Bureau (CFPB), a federal government agency, collects consumer complaints about credit cards, mortgages, bank accounts, student loans, consumer loans, credit reporting, money transfers, and debt collection.
How do I take legal action against my credit card company?
Complain to Consumer Financial Protection Bureau. The CFPB began accepting complaints against credit card companies in 2012. You can file a complaint on-line, by phone or by mail. You should also file the same complaint with your state Attorney General.
How do I complain about a credit card company UK?
To start your complaint, visit the Financial Services Ombudsman website find out more about the process and submit a complaint or call 0800 0234 567.
How do I file a complaint against a loan company?
One can file a complaint with the NBFC Ombudsman by writing on a plain paper and sending it to the concerned office of the NBFC Ombudsman by post/fax/hand delivery. One can also file it by email to the NBFC Ombudsman.
What legal action can credit card companies take?
If you fail to pay your credit card bill and the creditor charges off the debt, they can legally sue you, issue a default judgment, garnish your wages, or even put a lien or levy against your personal property.
How do I get a refund from a credit card?
If you’d rather have the cash in hand, you can ask the credit card company to issue a refund via check, direct deposit or money order. Under federal law, the credit card issuer is required to honor this request; however, some companies will ask you to make the request in writing.
Where do you report a credit card company?
Report the company to the Federal Trade Commission (FTC). The FTC mailing address is Division of Credit Practices, Bureau of Consumer Protection, Federal Trade Commission, Washington, D.C. 20580 or you file a complaint online at
How to report bad credit card account providers?
Before you jump straight to reporting a merchant account provider, be sure you have exhausted all of your options with the company itself. Take notes and record the names of people with whom you spoke, their titles and what they told you.
Where to file a complaint with a credit card issuer?
The Consumer Financial Protection Bureau offers a one-stop place for credit card holders to resolve complaints they may have with a credit card issuer. The agency’s Web-based Consumer Response Center allows credit card holders to file complaints online or via a toll-free number: 855-411-CFPB (2372).
What should I do if I find fraud on my credit card?
If you notice fraudulent credit card activity, here are the steps you should take next: Immediately contact your bank or credit card company. Change your online passwords and pin numbers. Keep monitoring your accounts. Check your bank statements. Add a fraud alert to your credit report. Consider freezing your credit report.