Why is Comcast so terrible?
Matthew Harrington
Updated on January 10, 2026
Comcast is terrible because of its lousy customer service, predatory pricing, monopoly business practices, aggressive customer retention policy, unethical political hiring, and profit-driven corporate culture. As a result, many new customers don’t realize that they are getting the same lousy service from Comcast.
How do I install Comcast in my house?
If You Have Xfinity Voice or Live in a WiFi Ready Apartment
- Place Your Gateway or Modem. Find the cable outlet most centrally located in your home.
- Connect Your Gateway.
- Wait for Your Gateway or Modem to be Ready.
- Establish a Temporary Internet Connection.
- Activate Your Gateway or Modem.
- Connect to Your Home Network.
Can you install Comcast yourself?
New Xfinity by Comcast customers can order a self-install kit at the same time they sign up for Xfinity services. Your self-install kit will be mailed directly to your home. You can also call Xfinity customer service to have a kit mailed to you.
Is Comcast still bad?
Despite its reputation for having such terrible service, Comcast actually has pretty mediocre ratings in customer satisfaction surveys. While Comcast still rates well below providers known for great customer service (Verizon, DISH, DIRECTV), Comcast certainly isn’t the worst provider out there.
Why is Xfinity Wifi so bad?
Xfinity is a cable internet network, which means it can slow down when too many users get online at the same time. This is because the network can’t support the amount of data people are using all at once, so things get backed up like a traffic jam.
Does Comcast charge to run cable?
Does Xfinity charge for installation? Really quick: it’s good to be aware that Xfinity professional installation usually costs $89.99. Yup, no one likes surprises, especially surprises that cost almost $100.
How can I get Comcast cable without a box?
No TV Box is required to watch Xfinity Instant TV. You can also watch using the Xfinity Stream app on your compatible smart TV, smartphone, tablet or Roku device. You can even go to the Xfinity Stream portal on your computer.
How long does Comcast installation take?
Installation generally takes between two to four hours. Need to reschedule your appointment?
How much does Comcast charge to install a new cable outlet?
Really quick: it’s good to be aware that Xfinity professional installation usually costs $89.99.
Do you need ground rod for Comcast Cable?
A separate ground rod is not required, and is not recommended. Also, does Xfinity bury their cable? If the ground is frozen where you live, Comcast won’t be able to bury the drop until spring.
How much does it cost to install a Comcast router?
The installation fee is usually charged to customers setting up a new Comcast service. In some cases, customers are offered the ability to select a self-installation kit to set up the service on their own—as well as provide their own router instead of paying Comcast $11 per month to rent one.
Can a Comcast Self Install Kit be used?
“We can’t offer self-install kits for residences that we already serve with an existing customer,” a Comcast spokesperson told Ars in an attempt to explain the discrepancy, adding that the company requires professional installations for “complex” cases.
Can a Comcast cable drop be buried in the ground?
If the ground is frozen where you live, Comcast won’t be able to bury the drop until spring. The actual process of getting the drop buried will very by state. In some regions the crew will just lift up your sod, place the cable underneath and replace the sod.
